Why is my Acura ZDX backup camera or adaptive cruise not working?

Short answer: ZDX camera and display problems are mostly software. Recalls 26V112000 and 26V306000 cover a blank or distorted backup camera and instrument display failures. Check your VIN for open recalls, and if the dealer struggles, owners suggest a Chevrolet dealer, since the ZDX shares GM systems.

Symptom: The backup camera is blank or distorted, surround cameras fail, adaptive cruise won't turn on, or the instrument display goes out.

What to check first

1. Run your VIN at nhtsa.gov/recalls for 26V112000 and 26V306000.
2. Restart the car and see if the system returns.
3. Ask the dealer to confirm all software updates installed correctly.
4. Ask whether GM technical support has been contacted.
5. Use mirrors and check over your shoulder while the camera is out.

Likely causes

1. Camera or display software (recall). The ZDX is built with GM. Recalls 26V112000 and 26V306000 cover software that can leave the backup camera blank or distorted, and the instrument display may fail.
2. Driver-assist system glitch. One owner's cameras and adaptive cruise control stopped working. Adaptive cruise keeps a set distance from the car ahead.

What it usually costs

Owners in these threads were under warranty. Recall work is free.

Is it safe to keep driving?

Yes, with extra care. Without a backup camera, check behind you before backing up. A failed instrument display can hide speed and warnings, so get that fixed quickly.

DIY or shop?

Not DIY beyond restarting the car and checking recalls.

Recalls, bulletins and complaints in plain words

• Recalls: NHTSA lists 26V112000 (2024 ZDX and Honda Prologue: instrument display may fail and rearview camera software), 26V306000 (rearview camera image may be distorted or blank), 24V614000 (AWD: ABS may activate unexpectedly) and 25V018000/25V234000 (stabilizer bar bracket bolts). If your car is part of a recall, the dealer fixes it for free.
• Plain words: The complaint count below shows how often owners reported problems that mention these words to NHTSA. A count is not proof of a defect.
• NHTSA complaints: 16 keyword-matched complaints for Acura ZDX 2024–2024 (of 62 unique complaints queried, NHTSA complaints API by model year, queried 2026-11-03; keywords: camera, rear ?view, backup, cruise, adas, screen, display). This counts complaints that mention these words. It is not a defect finding.

What owners report

• In 2024 ZDX Backup Camera completely dead. Is anyone else shocked the dealer doesn't check their work? on Reddit r/Acura, a ZDX owner's camera stopped working after a dealer software recall update. Another owner mentioned a backup camera recall.
• In ZDX system errors on Reddit r/Acura, a ZDX owner's cameras and adaptive cruise stopped working, and the dealer reset the system. A technician at an Acura shop said they hadn't been trained on these EVs or the GM scan tool, and replies suggested trying a Chevrolet dealer if Acura couldn't fix it.

Quick tip

Check recalls first, then push the dealer to update the software.

Vehicle focus: Acura ZDX electric SUV, 2024.

Safety / mechanic note

Backing up without a camera raises the risk of hitting someone. Verify with a mechanic.