Why does my 2022+ Infiniti QX60 jerk when it shifts?

Short answer: The 2022+ QX60's 9-speed often jerks on cold 1-2 or 2-3 shifts and smooths out once warm. Ask for software updates. If it gets worse or slips, push for a warranty repair, since some were replaced.

Symptom: A jerk or bump on 2nd or 3rd gear shifts, mostly cold, clunky downshifts, or hesitation pulling away.

What to check first

1. Note whether the jerk only happens cold or also when warm.
2. Ask the dealer for TCM/ECM software updates and a fluid level check.
3. Scan for transmission codes if a warning light comes on.
4. Keep records of each visit.

Likely causes

1. Shift calibration (software). The 9-speed's computer decides how firmly it shifts. Owners say it's worst when cold. The dealer can check for updates.
2. Internal transmission fault. Some owners report the transmission being replaced under warranty.
3. Fluid level. A wrong fluid level can make shifts harsh, so a dealer check is worth asking for.

What it usually costs

Software and warranty repairs cost nothing on newer vehicles. A 9-speed replacement out of warranty is expensive.

Is it safe to keep driving?

Cold-start jerks alone are usually safe. Slipping, warning lights or a no-shift condition should be checked right away.

DIY or shop?

Not DIY. The dealer handles software and fluid checks.

Recalls, bulletins and complaints in plain words

• Recalls: NHTSA lists 7 recall(s) for the Infiniti QX60 in these years, and none match this problem. Check your VIN at nhtsa.gov/recalls. If your car is part of a recall, the dealer fixes it for free.
• Plain words: The complaint count below shows how often owners reported problems that mention these words to NHTSA. A count is not proof of a defect.
• NHTSA complaints: 17 keyword-matched complaints for Infiniti QX60 2022–2025 (of 91 unique complaints queried, NHTSA complaints API by model year, queried 2026-11-07; keywords: transmission, shift, jerk, harsh, 9-speed, lurch, hesitat). This counts complaints that mention these words. It is not a defect finding.

What owners report

• In 2023 QX60, does anyone's vehicle jerk when shifting 2nd or 3rd gear? on Reddit r/infiniti, a 2023 QX60 owner asked if others feel a jerk on the 2nd or 3rd gear shift. Owners replied that it's worst on cold starts and gets better once the transmission warms up.
• In 2023 QX60 Sensory AWD - Likes and Dislikes Review on Reddit r/infiniti, a 2023 Sensory AWD owner listed likes and dislikes, and transmission shift feel came up in the discussion.
• In 2023 QX60 Luxe - Transmission replacement on Infiniti QX60 Forum, a 2023 QX60 Luxe owner posted about having the transmission replaced.

Quick tip

If it only jerks cold, it's mostly an annoyance. If it starts doing it warm, get it on a repair order fast.

Vehicle focus: Infiniti QX60 second generation (2022–2025) with the 9-speed automatic (shared with the Pathfinder).

Safety / mechanic note

Loss of drive in traffic is a crash risk. Verify with a mechanic.