2019–2022 Ram 1500: Uconnect screen freezing, rebooting or delaminating
Likely causes, ranked
- Software glitch (soft reset or dealer radio update)$0–$0DIY
- Faulty USB media hub causing a 'device not supported' reboot loopDIY
- Screen delamination/bubbling (screen or unit replacement)Shop
- Radio software stopping the backup camera image (recall)$0–$0Shop
Real-owner fix counts will appear here as reports come in.
DIY or shop: See DIY or shop section
Parts to check
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Symptom: The touchscreen freezes, goes black, reboots over and over, or ignores touches. The backup camera may not appear. On older trucks, the screen surface can bubble or peel.
Likely causes
- Software. A soft reset (hold the volume and tune knobs for about 10–15 seconds) or a dealer radio update fixes many freezes.
- USB hub. On 5thGenRams, owners stuck in a "device not supported" reboot loop say replacing the USB media hub stopped it.
- Delamination. Bubbling means the glass bond is failing. RamForum owners say software won't fix it. The screen or the whole unit has to be replaced.
- Backup camera recalls on 2020–2022 trucks.
Cost
Recall work is free. Out-of-warranty prices for screens and hubs vary too much in the threads to give a number, so price the hub before a whole radio.
DIY or shop?
- DIY: soft reset, unplugging USB devices, swapping the USB hub.
- Shop: recalls, radio software, screen replacement.
Useful steps
- Do a soft reset, then unplug all USB devices and see if the screen settles down.
- Check your VIN for recalls 22V638 and 22V407.
- Ask the dealer for the latest radio software.
Vehicle focus: 2019–2022 Ram 1500.
Safety / mechanic note
A backup camera that doesn't show an image is covered by safety recalls. Use your mirrors and get the recall done.
Recalls & service bulletins
Recalls
- 22V638000 A radio software error may stop the rearview camera image from displaying (2020–2021 Ram 1500 and some Jeeps). Details
- 22V407000 Radio software may prevent the rearview image from displaying (2022 Ram 1500 and some heavy-duty Rams). Details
NHTSA complaints: 66 keyword-matched complaints for Ram 1500 2019–2022 (of 2,814 total complaints queried, NHTSA complaints API by model year, queried 2026-10-15).
Always check your VIN for open recalls at nhtsa.gov/recalls.
Sources
What actually fixed it?
Had this problem? Tell other owners what the real fix was. Reports are counted above; we never show made-up numbers.